Contact Center Solutions for Better Customer Engagement

Contact Center Solutions have to go that one step beyond customer service to customer engagement to really capture and retain brand loyalty. The difference between the two simply being that customer engagement is a proactive attempt to establish a sense of connection, whereas a service is simply a reactive response. How best can you employ contact center solutions to generate better customer engagement? Here are the top 3 things to consider:

1.    Availability

The first and most important aspect to consider is how available your contact center solution is. Increasingly in this day and age, with the undeniably strong influence of the internet culture which is open 24/7, it makes sense to have your business run 24/7 as well. Nothing is more frustrating to a customer than to have to wait till the office opens in your local time zone to have pressing concerns met.

• Does your contact center solutions provider offer the option of 24/7, round the clock availability to provide an immediate response?
•  Are their numbers toll-free (super plus!) with local reach and local language options for international clients? 
•  Are they available on multiple channels across multiples devices, for example, mobiles, emails, online chats?

2.   Product Knowledge and the Ability to Communicate That Knowledge

Placing fresh hires on the telephone is the most disastrous thing that anyone can do for their business. Whilst there is a case for on-the-job training, the last place this should be implemented is at customer contact points.

• Customers want people who can understand what they are talking about.

• They want people with previous experience in dealing with the same concern to really set their mind at ease. 
•  They also want to communicate with someone who is able to suggest options and give alternatives based on his/her extensive knowledge of the product.
•  Most important of all, customers want the agent to be on the same level of communication; speak the same language they are most comfortable in, and be able to generate understanding and connection based on the way they use the language?

3. Problem Resolution

Last but not the least, your contact center solutions provider has to have an inbuilt mechanism for dealing with and resolving customer complaints.

• Are your agents fully trained on how to deal with different types of concerns and/or complaints?
•  Do your agents know how to react empathetically with effective problem resolution skills?
•  Do they have an effective leadership team in place that can respond proactively to queries outside of the norm or those that require specialized expertise?  

   How Callnovo Can Help You

Callnovo is one of the biggest large-scale, multi-location contact center solutions providers in China. Our extensive industry experience means that we understand the specific needs of what makes a truly world-class call center operation. We are able to offer 24/7, multi-lingual (over 20 languages) capability with fully trained as well as cross-trained agents who have the level of expertise required to generate positive customer engagement for your brand. Our cloud-based, feature-rich technology not only provides dedicated local and toll-free number capability in over 80+ countries but also client access from multiple channels, client real-time monitoring from anywhere and so much more.

Hire a Local SEO Specialist To Boost Your Digital Presence in Palm Desert

Due to the high demand, there have been a lot of SEO firms popping up all over the World. It can be challenging to determine the best SEO that will be able to serve your requirements. What makes things even more complicated is when your chosen SEO company is not near Palm Desert area.

The good thing is that there is a solution to this problem and that is to hire a local SEO in Palm Desert. Local SEO companies can even be more helpful and there are surely plenty of Palm Desert SEO companies that offer great SEO services.

Top Benefits of Hiring Local Search Engine Optimization Specialist

If you want to boost your digital presence, improve sales, attract more customers and the likes, best leave it to the experts. Sure, you can do it yourself but you are not experienced enough. Besides, the time it will take you to improve your digital footprint can be better devoted to improving your business and only you know the best way how.

First, it is better to work with a local SEO in Palm Desert because instead of communicating with purely e-mail, you can meet the people behind the SEO firm and talk to them in person. Remotely based companies do not have that feature. SEO takes time and the results take a while as well. So it is better to be able to talk to someone who is within the area rather than talking online all the time.

Google is slowly shifting to localized results. Before, results did not take the user's location into consideration. You can be in any place, search the same thing and get the same results. However, today, Google is now personalizing searches and this, in turn, affects SEO. So if you have a small business, you can still work on your ranking and get the top results.

Local SEO experts know more about the place and they can help better with targeted marketing. Most consumers are looking for local businesses to find certain products and services. Since local SEO firms are more knowledgeable on this, they can optimize your business better.

Even though traditional media is still being used today, they do not have the same reach as the Internet. Direct mail and traditional advertisement are becoming a thing of the past. The exposure using this method is not fruitful anymore. When using local SEO, there are no wasted exposures. You can promote your business within your budget and reach potential customers only when they need you. There is more value for your money.

Have you ever tried using yellow pages back in the days? Today, we have the Internet. Just type what you are searching for and voila! Basically, you can only count the number of people using the actual yellow pages because of the Internet powers everything. Just one search and you will find what you are looking for. So if you are a business owner, make sure to place your business on the map.

Signs That Your Carpet Is Dirtier Than You Think

Do you vacuum your carpets regularly? You probably do, but that's just not enough to get them completely clean. Because most carpets are made up of thick fibers, some dirt particles can resist the suction force of your standard vacuum cleaner and remain lodged deep in the yarns even after vacuuming.

The tricky part is, sometimes it's hard to notice such dirt. That means you have to look elsewhere in order to know whether your carpet is actually dirtier than you think.

Dust is continually building up in other places

If dust is building up in other places in your house, it's also piling up on your carpets. One of the best places to look for comparison is the couch. A dirty couch means your occupants are depositing dirt on it and the same case is likely with the carpet. Therefore, inspect your furniture carefully and then proceed to replicate your findings on the carpet.

There is a lot of "foot traffic" in your home

The number of occupants you have in your house determines the rate at which dust and dirt accumulate on your carpet. In fact, a large part of the dirt and dust that build up in your house is dry skin.

People shed skin four times per month on average, meaning that getting people to remove their shoes won't simply save your carpet from dust and dirt. If you have a lot of traffic, it's advisable to consider professional Carpet Cleaning in Garland TX.

Your carpet is not as soft as it used to be

Does your carpet feel less comfy than it used to a few months ago? Then there's a probability that trapped dirt is ruining your luxury moments. Even if the carpet is several years old, it should maintain a certain level of comfort.

Fading over time

Fading might occur as a result of sunlight, but accumulated dirt normally has the same effect. As you might have seen with other items in your home, fabrics can fade due to dust and stains that have piled up over time.

The carpet is more vulnerable to this form of fading because you regularly walk on it. If the color of your carpet is changing even after regular vacuuming, trapped dust may be the cause.

The vacuum bag is full

Sometimes a full vacuum bag indicates that your carpet has a lot of dirt. In particular, a clogged filter can reduce the efficiency of your vacuum machine, leading to more dirt being left in the fibers of your carpet. A good thing would be to seek the services of professional Carpet Cleaning in Garland TX.

What's more?

Spots, stains, spills, and dirt are not all you have to worry about. Most of the time, you can't see what you need to be worried about. Many households do not realize that dirty carpets are a hotbed of germs and other gross specimens which are more dangerous than the dirt itself. Talk of bugs, allergens, and bacteria.

That's why you need to have your carpets deeply cleaned at least every 6 to 12 months. This will ensure that they are not only clean but sanitized and safe for your family and friends.

What is real alkalized water?

Lots of bottled waters in store nowadays are claiming to be alkalized. People have realized the importance of alkalinity and hydration in water, but they hardly know the difference between alkaline and real alkalized water.

Yes, there is a difference between the two, and that plays an important role in the hydration of our body.

Alkaline water is basically the water that has been changed chemically unlike the other one that has been changed electrically. The former type has chemicals added to it to produce PH value in it whereas, the other has gone through an electrolysis process to produce the desired PH balance.

If you have a bottle drinking water, you can check the PH balance through chemical strips easily. They can tell you whether you need extra chlorine or acid to bring the PH balance back.

Suppose, it is 4.5 on alkalinity scale and you want to make it up to 8.5, adding chemicals will raise the PH level. Now, this is called alkaline water as it has been changed chemically. Though they seem good, they lack qualities of actual drinking water.

Here, the other side of the coin is real Alkalized water

It is a process where water achieves the required PH level electrically. The process requires an ionizer having titanium and platinum plates. The water passes over those plates to get electrically charged. It then attains the state of restructured water as it changes its molecules during the process.

By doing so, it produces active hydrogen, one of the smallest molecules in the world. This micro-clustering effect generates smaller water molecules which can penetrate through our body cells easily unlike bigger ones.

This means; they can carry nutrients to our body faster and can remove toxin at a quicker rate. This is the process that takes place when water runs over the plate of an ionizer and gets eclectically charged to produce the micro-clustering effect.

As the process makes progress, the water also starts producing the strong antioxidant property, and that gives the water a negative ORP (oxidation reduction potential). It is the potential to reduce oxidation level in the body. One can easily test this level of water through a meter. As far as antioxidants go, the strongest charges that you can find come within the range of -700 to -800. 

This ionizing process makes drinking-water free from bacteria while retaining both its antioxidant and anti-aging properties. Simultaneously, it will balance the PH level in the water electrically without adding any chemicals.

Often it is said that too much alkaline water can cause the immune problem to the body. Yes, the saying is true because it's been chemically changed. Adding to this, science says, too much addition of calcium and magnesium to water can raise the PH of our blood thereby making us sick.

In this regard, real alkalized water is much better than alkaline water. But for that, you need to have a good ionizer at your home. If you are thinking about the same lately, trust only on sellers having products tested and certified under Water Quality Association and ISO.

3 Possible Missing Elements On Your Website

It has been months since you have built and established your first business website and since then, nothing seems to work. Your audience is not as much as you expected. It does not even reach the number of audiences that your website needs. What could be missing?

Have you considered hiring a white label search engine optimization service? Does your content have pictures, videos, and appropriate themes? Is it user-friendly? Or the most basic and obvious element; do you have the right type of content? If you are unfamiliar with those things mentioned above, then you are missing some key elements that should have been on your website.

Search Engine Optimization

Search engine optimization or SEO is what you need if you want your website to get visitors and potential clients. It is an online marketing discipline in which you gain visibility through the use of keywords and other strategies from search engines such as Google and Bing.

Businesses that want to reach more people choose online visibility because it is one of the most convenient ways to do inbound and outbound transactions. And to create a good network, the company or the owner of the website should use SEO.

While SEO seems easy to practice, it is a bit more complicated than mere sharing and postings. That is why companies and individuals prefer hiring experts that offer white label search engine optimization. It's systems and methods start from words in articles (keywords), linking to and from other websites, and making sure the quality of the content that is provided to the general public.

Design

No matter how well your article was written, it can easily be ruined with the design that you use. The design is what makes the navigation and user interface valid to most audiences of the website. Using a complex and difficult to follow interface is a bad choice.

The main goal of a website is to attract visitors and arouse their interest. So the choice of design from color to content placement will decide whether your audiences will want to stay and explore more or leave at the instant look of the website.

When designing your website, try considering the modern way of building one:

• Use flat or semi-flat design as it is easier to comprehend and a lot faster to load especially on slow computer machines and internet connections.

• Use links for background videos. Videos are a bit demanding when it comes to bandwidth but it has become a necessity to the overall look of any site. Be sure to use linked-based videos especially from YouTube to minimize the loading times.

• Use relevant pictures for visual enhancement.

• Go for hamburger menus rather than a cluttered and space-consuming display of menus.

• Emphasize product or services image because you would want your visitors to know exactly what you have to offer.

• Keep your content short and precise. People have a short span of interest and they easily get bored with long presentation and explanation.

Content

Content is still king. So no matter what you do for your SEO and design, if the content is garbage, do not expect a return from any of your visitors. The content is what gives the impression whether it is the quality of service that you are after or just plain scamming.

And as mentioned earlier, keep in mind that it has to be concise. The value of the information you share in your website equates the value of your website and the services you offer. So put a lot of effort and mind the details of what you are trying to say to your potential clients.

While content seemed to be the basic thing to put on a website, a lot of people especially beginners are doing it wrong. It is not just about wordplay that you try to be clever at. It is also about relevance and quality of the overall content.

Audemars Piguet Royal Oak Offshore Celebrates Its 25th Anniversary

Audemars Piguet will be celebrating the 25th anniversary of its Royal Oak Offshore line in 2018. The world-renowned luxury wrist watches maker celebrates this important event with the Royal Oak Offshore Self-winding Chronograph and Audemars Piguet Royal Oak Offshore Tourbillon Chronograph 25th Anniversary.

In 1993, Audemars Piguet made a bold move by launching the Royal Oak Offshore that has been one of the best-selling collections in the luxury watch brand segment. To mark its 25th anniversary, Audemars Piguet will launch three special Royal Oak Offshore offerings at the SIHH 2018. Here's a peek at the Audemars Piguet Royal Oak Offshore Tourbillon Chronograph 25th Anniversary and the Royal Oak Offshore Self-winding Chronograph.

The Royal Oak Offshore Self-winding Chronograph is a re-edition of the first chronograph released in 1993. This re-edition Ref. 26237ST pays tribute to the original version as it features a 42mm stainless steel case and bracelet with a blue Petite Tapisserie dial. Similar to its predecessor, the re-edition also includes blue rubber pushers for the chronograph and a screw-down crown with water-resistance of 100m. This commemorative chronograph differs from the newer Royal Oak Offshore Self-winding Chronographs as it features a solid case back with the engravings of the Royal Oak Offshore logo. The subtle differences between the re-edition and the original version include some variations in the seconds' track and a Swiss Made print on the periphery of the dial.

This re-edition of the Royal Oak Offshore Self-winding Chronograph comes with Caliber 3126/3840. This movement is also used in the latest Royal Oak Offshore Chronograph watches and includes a 22k gold rotor, chronograph and date complications, as well as a power reserve of 50 hours.

Together with the re-edition, Audemars Piguet will launch the new Royal Oak Offshore Tourbillon Chronograph namely Ref. 26421ST and 26421OR that sports new designs in two different cases.  Based on the earlier Audemars Piguet Royal Oak Offshore Tourbillon Chronograph watches, the newer editions come in stainless steel and 18k rose gold which features a new case design with a thinner bezel and a more open dial while still keeping the distinctive design of the Royal Oak Offshore. The new editions still have an angular 45mm case and octagonal bezel with exposed hexagon screws. These watches have black ceramic pushers for the chronograph, a screw-down crown, and water resistance of 100m.

The dial noticeably displays the exposed movement with the tourbillon at 9 o'clock and the 30-minute counter of the chronograph at 3 o'clock. Two mainspring barrels are also visible and distinctive skeletonized bridges extend from each of the eight screws which tie the design of the case, dial, and movement altogether.

These watches contain the in-house hand-wound Caliber 2947 which features 338 components, an integrated chronograph movement with a column wheel mechanism, and an unbelievable power reserve of 237 hours. These luxury wrist watches are certainly something to watch out for in the coming SIHH 2018 as each Audemars Piguet Royal Oak Offshore Tourbillon Chronograph 25th Anniversary editions are limited to only 50 pieces.

Advantages of Choosing the Right White Label SEO Company

Digital marketing is among the most dynamic and fast-growing industries online. As more online businesses require SEO services, a lot of agencies cannot cope with these demands and rather than turning down a customer, they prefer to work with a white label SEO company partner to fulfill these needs. Choosing the right white label SEO company is crucial for your business since your reputation is at stake. The packages being offered will be under your agency's name and failure to deliver quality results would not be beneficial for your business.

White label SEO services

The development of the SEO industry is at a fast pace that there has been a shortage of SEO specialists. This lead to the birth of white label SEO where the work is branded to you leaving your clients with an impression that all the work is done in-house. White labeling is not new since it has been used in the retail industry where companies outsource their production and have it branded in their name. In the SEO industry, white labeling enables you to utilize the best SEO solutions and employ the aid of industry experts.

Sufficient resources

Once you have successfully found an established white label SEO company to work with, they will be capable of handling any number of contracts and keep you updated with the results. One of the challenges in SEO is the ever-changing marketing environment as search engines like Google constantly changes the way they rank websites. Leverage the expertise of a white label SEO company and gain access to quality SEO resources. By teaming up with the leaders in the industry, your clients will receive top-notch results while you take credit for it and make a profit.

Total control

White label SEO services like that of SEO Vendor Inc. allows you to be in control of your marketing communications as they deal with your clients under your own brand. A white label SEO company also allows you to determine the price of the services that you're reselling to your clients. Another benefit of having a white label SEO partner is you're not required to give a huge upfront investment since you get to pay only for the services that you use.

Access to the best SEO tools

Working with a white label SEO provider allows you to have access to cutting-edge SEO tools. On top of it, you get to employ experts in the field who are guaranteed to provide your clients with the best results. This gives you an edge over your competitors since you are sure that your company only provides the best services in the industry.

Choosing the best white label SEO Company

In choosing the right white label SEO company to partner with, it is important to look for a company with a proven track record. Reviews are a great way to learn about what to expect from a company and positive reviews are added reassurance of the company's performance. While a simple search result says a lot about an SEO company's abilities, customer reviews are also essential to gauge the professionalism of the company.

Partnering with the right white label SEO company will provide you with a team of SEO experts equipped with the best tools and knowledge on how to put your client's businesses on top of the rankings. Remember to choose a proven white label SEO provider since your name and reputation is on the line.